At groovelimestone.shop, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Important Notice: Due to continued financial losses, the merchant has decided to conduct a clearance sale at a loss. This clearance event does not affect your rights under this Return & Refund Policy.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned with the original packaging whenever possible.
- Include all accessories and components originally received.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, damaged, or altered after delivery.
- Items damaged due to misuse, improper handling, or accidents.
- Products returned without sufficient packaging that results in damage during return transit.
Return Process
To begin a return, please contact our customer support team by email and provide:
- Your order number.
- A brief description of the reason for the return.
- Photos of the item if it is damaged or incorrect.
Our support team will provide return instructions after reviewing your request.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be issued to the original payment method.
- Refunds are processed within 3 business days after approval.
Depending on your financial institution, it may take additional time for the funds to appear in your account.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact us promptly. We will work with you to provide an appropriate resolution.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will provide an appropriate solution based on the situation.
For returns due to personal preference or ordering the wrong item, the customer may be responsible for applicable return shipping costs.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: info@groovelimestone.shop